Getting Support

Use the correct support option so your issue reaches the right people and gets handled faster.

Chat

If you have a simple question that the community can answer, you can ask it in chat.

This is best for:

• Basic usage questions
• Simple customization help
• General questions that do not require private account details

Ticket

If you need help that requires Staff attention, open a ticket and choose the correct ticket category.

When opening a support ticket, you can choose whether Helpers should be included.

When to do that:

• Simple support questions, such as profile customization help

Do not include Helpers if:

• The ticket contains sensitive information, such as email addresses
• The issue requires direct Staff review
• The topic involves something private, security-related, or account-specific

When you open a ticket, the Staff team is already notified. There is no need to ping individual staff members again.

Website

Use the website support feature for the following topics:

• Verified badge requests
• API key permission requests
• Bug reports