# FAQ

Frequently asked questions about haunt.gg.

#### What is haunt.gg?

> **haunt.gg** is a **biolink platform** that lets you create customizable profiles with features like **social links, effects, themes, and more**.
>
> It’s designed to help you **showcase your online presence** effectively.

  #### Is haunt.gg free?

> **Yes**, haunt.gg is completely **free** to use. You can create and customize your profile without any cost or hidden fees.
>
> We also offer a [**Premium plan**](../guides/premium) with additional features for users who want more customization. **95%** of the platform remains free.

  #### Where can I buy Premium or other products?

> You can purchase all products on our [**Pricing page**](https://haunt.gg/pricing).

> To get more information about our products, check out our [**Products page**](../overview/products).

  #### Which payment methods are accepted?

> **Stripe**
> Credit/Debit Card, Google Pay, EPS Transfer (Bank Transfer), Klarna, Apple Pay, Giropay

> **Cryptocurrencies

> **PayPal**
> Processed through our trusted point-of-sale software, Paddle

  #### Is multiaccounting allowed?

> **Yes**, multiaccounting is **allowed**. <br/>
 Account creation should stay within a **realistic scope**, and **automated programs** used to create haunt.gg accounts are strictly forbidden.

  #### Is imagehost free?

> **Yes**, our **image host** is **free to use**. <br/>
 You can increase storage limits by purchasing [**Premium**](https://haunt.gg/pricing#premium) or the [**Image Host upgrade**](https://haunt.gg/pricing#imagehost). <br/>
 View all limits [**here**](https://help.haunt.gg/guides/imagehost#limits).

  #### How to get 1 letter usernames?

> Available 1 letter usernames can be claimed via the [Marketplace](../overview/products#the-marketplace).

  #### Can I claim banned usernames?

[Premium](../overview/products#products#premium) Feature
  > **Yes**, you can claim banned usernames. <br/>
   [Learn more](../guides/premium#usernames)

  #### Can I buy banned UIDs?

> Available UIDs can be claimed via the [Marketplace](../overview/products#the-marketplace).

  #### Can I apply for a verified badge?

> **Yes.** <br/>
 Read the [**requirements**](../guides/verification#requirements).

  #### What badges are on haunt.gg?

> You can view all badges on our [**Badges page**](../customization/badges#badges).

  #### Can I apply for staff/helper?

> Staff members are **chosen individually** by an owner or manager. There are **no staff applications**. <br/>
 Do **not** open a ticket in our Discord server asking to join the team. 

**Helper requirements** <br/>
- Helpers are handpicked by the owner and managers <br/>
- Be active in the [Discord server](https://discord.gg/hauntbio) <br/>
- Help in support channels <br/>
 Meeting these requirements does **not** guarantee becoming a helper.

  #### How can I secure my haunt.gg account?

> Learn how to secure your account [**here**](../account/settings-billing).

  #### How can I report bugs or suggest features?

> You can report bugs or suggest features in our [**Discord server**](https://discord.gg/hauntbio) or via the [**Apply Page**](https://haunt.gg/dashboard/apply).

  #### Do you offer regional pricing?

> We completely understand that our prices may seem excessive in some areas.
>
> We would love to provide **regional pricing**, but some people would take advantage of it to save money.
>
> We appreciate your understanding that **prices are the same for everyone**.

  #### Does haunt.gg have an API?

> **Yes**, haunt.gg has **API endpoints** for fetching public profile data, and we also offer a private API for certain use cases. <br/>
 [Learn more about our API](../api)

  #### What characters are allowed in my username?

> You can use all characters in the **English alphabet**, plus **dots (periods), underscores, and hyphens**.
>
> Your username must **start and end with a letter or number**.

  #### Is selling accounts allowed?

> Selling accounts or UIDs is **not allowed**. <br/>
 However, selling usernames is permitted.

  #### How do I delete my haunt.gg account?

> You can request the deletion of your account via email to [**support@haunt.gg**](mailto:support@haunt.gg).