# Getting Support

> Use the correct support option so your issue reaches the right people and gets handled faster.

## Chat
If you have a simple question that the community can answer, you can ask it in chat.

This is best for:
- **Basic usage questions**
- **Simple customization help**
- **General questions** that do not require private account details

## Ticket
If you need help that requires **Staff** attention, open a ticket and choose the correct ticket category.

When opening a support ticket, you can choose whether **Helpers** should be included.

**When to do that:**
- **Simple support questions**, such as profile customization help

**Do not include Helpers if:**
- The ticket contains **sensitive information**, such as email addresses
- The issue requires direct **Staff** review
- The topic involves something private, security-related, or account-specific

When you open a ticket, the **Staff team** is already notified. There is no need to ping individual staff members again.

> [!NOTE]
> You can view a list of your tickets created in our Discord server under `Account → Tickets`.
## Website

Use the website support feature for the following topics:
- **Verified badge requests**
- **API key permission requests**
- **Bug reports**